Returns & Exchanges

At Portronics, we strive to ensure your satisfaction with our innovative gadgets through a transparent 7-day return and exchange policy for defective or damaged items. We are committed to providing a seamless resolution to ensure your tech experience remains uninterrupted.

Return Process

• 1.
  Initiate Request

  Log into your Portronics account and visit the 'My Orders' section to select the item you wish to return and submit a request within 7 days of delivery.

• 2.
  Quality Assessment

  Our technical support team will contact you within 24-48 hours to perform a remote diagnostic or request photos/videos of the product defect.

• 3.
  Reverse Pickup

  Once approved, we will arrange a free reverse pickup from your registered address; please ensure the product is packed in its original box with all accessories and manuals.

• 4.
  Refund or Replacement

  After the item reaches our warehouse and passes the physical inspection, we will initiate a full refund to your original payment method or dispatch a brand-new replacement.